CUSTOMER SATISFACTION SURVEY UNVEILS POSITIVE TRENDS IN MALAYSIA’S TAKAFUL AND INSURANCE INDUSTRY
Kuala Lumpur, 15 November 2023 - The Malaysian Takaful Association (MTA), Life Insurance Association of Malaysia (LIAM), and Persatuan Insurans Am Malaysia (PIAM), in collaboration with Bank Negara Malaysia (BNM), have released the findings of the Customer Satisfaction Survey 2022 (CSS 2022). Overall, the survey has shown encouraging trends in the industry, with a notable [...]