CUSTOMER SATISFACTION SURVEY 2022 REVEALS POSITIVE GROWTH IN THE CUSTOMER SATISFACTION INDEX OF MALAYSIA’S GENERAL INSURANCE INDUSTRY
Kuala Lumpur, 14 December 2023 - Persatuan Insurans Am Malaysia (PIAM), Malaysian Takaful Association (MTA) and Life Insurance Association of Malaysia (LIAM) in collaboration with Bank Negara Malaysia (BNM), have released the results of the Customer Satisfaction Survey 2022 (CSS 2022). The findings, particularly within the general industry, revealed notable improvement in the Customer Satisfaction [...]