Kuala Lumpur, 2 December 2024 – Persatuan Insurans Am Malaysia (PIAM) extends its heartfelt sympathies to those affected by the recent devastating floods, particularly those in the northern states of Malaysia. With over 139,000 individuals displaced, this year’s floods have surpassed the impact of the 2014 floods1.

PIAM and its member companies are committed to playing a crucial role in supporting flood victims by providing timely assistance and expediting the claims process.

 

To expedite the claims process, we urge affected policyholders to:

  1. Check Your Policy: Verify if your fire or motor insurance policy includes flood coverage. While standard policies may not cover flood damage, our members offer optional flood coverage.
  2. Document the Damage: Take photographs or videos of the damage to your property and belongings.
  3. Contact Your Insurer: Reach out to your insurance provider as soon as possible to report the loss and initiate the claims process.
  4. Provide Necessary Documentation: Prepare all required documents, such as proof of ownership, repair estimates, and receipts for any emergency expenses.

 

PIAM member companies are committed to providing support to flood victims:

  1. Swift Claims Processing: Our members are prioritising the processing of flood claims to ensure timely payments. Some insurers have implemented expedited claims processing procedures, and on-ground mobile claims units to streamline the process.
  2. Customer Support: Our members have dedicated customer support teams to assist flood victims with their claims and enquiries. For comprehensive car policyholders, you can also use the digital roadside assistance application via the phone and website for immediate assistance including towing.

 

Protect Yourself Against Future Floods:

As floods are a natural occurrence in Malaysia, with the severity growing each year due to climate impact, PIAM encourages individuals and businesses to take proactive steps to protect themselves and their valuable assets.

All PIAM member companies offer extension of flood coverage under the motor (comprehensive) and fire policies, subject to an additional premium. If you have an existing motor (comprehensive) or fire policy, you may have the option to include flood coverage to safeguard your property and belongings, subject to an additional premium and at individual insurer’s underwriting discretion. Consult with your insurer agent or broker to assess your current coverage and identify any gaps.

 

Who to contact?

Do find attached the contact details of our PIAM members that policyholders can reach out for help and support.

Click here: Contact Details of PIAM Members

Reference:

1 Straits Times, 29 November 2024. Floods displace close to 139,000 people in Malaysia with death toll at 4. https://www.straitstimes.com/asia/se-asia/floods-displace-122000-people-in-malaysia