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Kuala Lumpur, 7 April 2020 – The General Insurance Association of Malaysia (PIAM) would like to highlight the various measures undertaken by our member companies to support all policyholders and customers during the COVID-19 Pandemic.

While some insurance companies are temporarily closing the operation of their branch offices and shortening their opening hours following the Movement Control Order (MCO) announced by the Prime Minister on 16 March 2020, PIAM member companies remain committed to provide essential services to their customers in a safe manner. Insurers continue to issue guarantee letters, process claims and renew policies during this period.

In support of Ministry of Health’s efforts, PIAM member companies have rallied together and pledged RM2 million as contribution to the insurance industry’s RM 8 million COVID-19 Test Fund (CTF). This is part of the industry’s effort to help affected rakyat cope with the immediate health effects of the virus and the subsequent economic consequences as well as to enable more Malaysians to undergo the test to help contain the virus outbreak.

In addition some of our member companies are offering extra coverage for COVID-19 for their customers at no additional costs, while some waived certain medical policies exclusion where COVID-19 is concerned. There are also insurers who are allowing the cancellation of travel insurance with full refund of premiums. Policyholders are strongly encouraged to contact their respective insurers for details on these support measures. During this difficult and challenging period PIAM member companies will work with affected consumers to review the financial impact faced by them and make the necessary adjustments in each case and explore all options to ensure insurance protection is available when and where needed.

Motorists requiring immediate roadside assistance whether resulting from a road accident or a breakdown can contact the Accident Assist Call Centre (AACC) by dialling 15-500. AACC is a 24/7 helpline provided by the Malaysian insurance industry to the motoring public for any roadside emergencies. AACC will also respond to basic and general enquiries relating to insurance claim coverage and procedures. Consumers are reminded that all motor insurance must be kept valid during the MCO period. For renewal of motor insurance consumers should use online platforms to do so. PIAM advises all motorists to contact their respective insurers who will be able to render assistance on their renewal.

For further information or clarifications, consumers may visit PIAM’s website or email your queries to

Finally PIAM urges the public to comply fully with instructions issued by the authorities while the Movement Control Order (MCO) is in force. Let us abide by the call to stay home in order to help break this contagious chain of COVID-19. Thank you.

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