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Kuala Lumpur, 10 Nov 2017 – PIAM has reached out to the victims of the serious flood situation in the states of Penang, Kedah and Perak by collaborating with Malaysia International Search and Rescue (MISAR), a unit under the National Disaster Management Agency (NADMA) of the Prime Minister’s Department.

With this joint effort, PIAM has started an industry-wide initiative to raise funds to help the flood victims in this time of need. Several general insurance companies have also come forward to provide meals at relief centers, prepare basic provisions, arrange for clean-up teams and funding to purchase necessities.

PIAM member companies are expediting the claims process in all affected states to help flood victims in this time of need. Flood victims may contact PIAM’s Hotline number at 03-2274 7399 or their insurance companies’ hotlines or nearest branches for further information/enquiries and to notify them of the losses. The contact details of the insurance companies are available on PIAM’s website at

To ease policyholders’ hardships, some member companies have agreed on a moratorium to allow delayed premiums payments (other than for motor insurance) for insureds who are affected by the flood. Premiums that are due for payment in the next 30 days will be given an extension of 30 days. In addition, insurers will accord flexibility in the submission of relevant documents to simplify the overall claims process as documents may go missing or have been damaged by the floods.

Insurers have also embraced social media to fast-track the claims experience for flood victims. For example, claims via a 24-hour WhatsApp number are accepted without any documents with instant approval on-site for amounts less than RM20,000. Some insurers have offered interim claims payments whilst a claim is being processed to lessen the burden of the insured.

As the circumstances of each case/claim are different policyholders are advised to contact their respective insurance companies as soon as possible.